User Support Center

The User Support Center provides online access to the following support features:

• Support Desk (24x7x365)
• Service announcements.
• Billing & Invoices.
• Customer contact information
• Hosting account login information.

Real-Time Network Status

The network status page displays the current status of our network and shared hosting servers in real time. Our network and servers are monitored around the clock by our Network Operations Center (NOC), and engineers are notified immediately of a service failure. If you are having trouble connecting to our servers please consult this page first.

Knowledge Base

The Knowledge Base contains frequently asked questions (FAQ) and tutorials covering various topics. Please consult the Knowledge Base before submitting a Support Desk ticket or calling for support.

• How to configure your email client.
• How to upload web files via FTP/SFTP.
• How to use the control panel.
• How to install blogs/forums/etc.